Refund & Cancellation Policy

1. Our 7-day money-back guarantee

If you are a new member and RedGem is not for you, you can request a full refund of your first payment within 7 days of that payment. Just email support@redgem.io from your account email address. Approved refunds are returned to your original payment method.

2. Cancelling your membership

You can cancel at any time from your account settings or by emailing us. When you cancel, your membership stays active until the end of your current billing period, and it will not renew after that. Except for our 7-day guarantee or where the law requires, we do not provide partial refunds for the remainder of a period already paid for.

3. Renewals

Subscriptions renew automatically until cancelled. You will receive a receipt for each payment via our payment processor.

4. Your statutory rights

As a consumer buying at a distance, you have rights under the Consumer Contracts Regulations 2013, including a 14-day cancellation period. Where you ask us to begin providing the service during that period, you acknowledge you may lose the automatic right to cancel once the service is fully performed, though our guarantee above still applies.

Nothing in this policy affects your statutory rights.

5. Abuse

The guarantee is intended to be used in good faith. We may decline repeated or clearly abusive refund requests, and we treat chargebacks made without contacting us first as a breach of our terms.